Terms & Conditions.

Article 1: Definitions

  1. Offer: any offer of goods by Veton to a buyer at a trade fair, in a catalog, brochures, or otherwise.

  2. Terms and Conditions: these general terms and conditions of Veton BV.

  3. Buyer: any legal entity or professional acquiring or using goods marketed by Veton solely for professional purposes.

  4. Goods: all tangible goods that are the subject of an agreement, as well as the tangible results of services provided by Veton.

  5. Force Majeure: a situation in which a failure cannot be attributed to either Veton or the buyer.

  6. Agreement: any agreement between the buyer and Veton regarding the sale of goods.

  7. Price: the price of the goods as stated in the quotation.

  8. Sale: a system for the sale of goods and/or services organized by Veton.

Article 2: Scope

  1. These Terms and Conditions apply to every Agreement between Veton BV (Boomsesteenweg 78 / Unit 10, 2630 Aartselaar, Belgium, company number 0764.511.735) and the buyer.

  2. Deviating conditions from the buyer are only binding if accepted in writing by Veton.

  3. The Terms and Conditions are available on Veton’s website and can be provided upon simple request.

Article 3: Conclusion of the Agreement

  1. An Agreement is established after written confirmation by Veton of an order placed by the buyer.

  2. Veton reserves the right to refuse orders or impose additional conditions.

Article 4: Quotations

  1. Quotations are valid for a maximum of one month, unless stated otherwise.

  2. The buyer is bound by his order; Veton only after written confirmation.

  3. Changes or reservations are only valid if confirmed in writing by Veton.

  4. If canceled by the buyer, a compensation of 30% of the order amount is due, with a minimum of EUR 250.

Article 5: Price

  1. Prices are in euros and exclude transport costs, unless stated otherwise.

  2. Price changes due to legal provisions or manufacturer adjustments are allowed.

  3. Obvious errors or mistakes in price quotations may be corrected.

Article 6: Delivery

  1. All delivery dates and periods are given in good faith. Exceeding the stated delivery period does not render Veton liable and does not entitle the buyer to compensation, interest, or refusal to accept the goods.

  2. Delivery is at the buyer’s risk and expense.

Article 7: Conformity and Complaints

  1. Veton guarantees the suitability of the goods for normal use.

  2. Visible defects must be reported in writing within 8 days of delivery.

  3. Hidden defects must be reported in writing within 5 days of discovery.

Article 8: Warranty

  1. Veton acts only as a manufacturer/seller, not as an installer or advisor. Therefore, Veton can never be held liable by the buyer or any later purchaser for issues resulting from the installation or placement of the product.Veton refers to the detailed user manuals of its products, which form an integral part of each sales agreement and are signed by the buyer as “read and approved.”
    Veton assumes the buyer and their installer/advisor possess the necessary expertise, regardless of any advice from Veton or its employees.
    The buyer must verify and comply with local installation regulations. Veton is not responsible or liable in this regard.

  2. The buyer explicitly undertakes to inform each subsequent purchaser of the content of Article 8.1 and enforce this with any further customer. The buyer acts as a voluntary intermediary to indemnify Veton from liability due to incorrect installation or non-compliance with local laws.

  3. The warranty depends on the product type and is stated in the respective quotation.

  4. Veton provides a factory warranty for any non-conformity present at the time of delivery. For defects during normal use, Veton will repair or replace the product free of charge for up to 5 years. Defects due to misuse, water, oxidation, impact, negligence, improper maintenance, or wear are not covered.

  5. Veton’s liability is strictly limited to its warranty obligations. Claims for lost profits or any form of indirect or consequential damages are excluded. (see article 8.1)

  6. The buyer must notify Veton in writing of any non-conformity of the goods within the periods set out in art. 7.2 and 7.3. After these periods have expired, Veton is no longer liable for such defects.

  7. The warranty is void if the goods were altered or modified by third parties without prior written consent from Veton.

  8. Remote support (by telephone or e-mail) for the installation or commissioning of the goods is always free of charge. If the buyer, the installer or the end user requests an on-site intervention, it is free of charge where the malfunction results from a defect covered by the warranty or from another cause attributable to Veton. If the malfunction turns out to result from a failure to follow the installation manual or the instructions given by Veton by e-mail or telephone, Veton will charge the party that requested the intervention a call-out fee of EUR 100, plus EUR 85 per man-hour or part thereof (amounts excluding VAT).

Article 9: Payment

  1. Advance (30%)

    An advance of 30% of the total contract price is due upon conclusion of the Agreement where (a) the Agreement concerns a project of more than 4 charging points, or (b) the goods include customisation, such as a custom RAL colour, a logo on the front plate or a front plate in natural materials. In those cases Veton may postpone commencement or delivery of its services and/or goods until this advance has been received. The advance will be deducted from subsequent invoices. Payments already made are not refundable, without prejudice to any mandatory statutory rights of the Buyer.

    In those cases an order shall only be considered definitively confirmed once we have received the advance payment of 30%.

  2. Place and term of payment

    Invoices are issued upon dispatch of the goods and are payable immediately: the due date is the invoice date, unless otherwise agreed in writing. Invoices and/or claims are payable at Veton’s office in 2630 Aartselaar, Belgium.

  3. Late payment

    In case of non-payment of invoices or advances on the due date, interest of 12% per annum shall accrue by operation of law and without prior notice from the due date. In addition, a contractual lump-sum penalty of 10% of the total outstanding amount (with a minimum of EUR 300) shall be due.

  4. Suspension / termination

    In the event of late or missing payments (including the advance), Veton shall be entitled to suspend its performance or terminate the Agreement at the Buyer’s expense, without any compensation being due by Veton. Payments already made will not be refunded.

  5. Credit risk

    If the Buyer is insolvent and/or presents a payment risk, Veton may terminate or suspend the Agreement, unless the Buyer provides sufficient guarantees for the fulfilment of its obligations.

  6. Notification duty

    The Buyer is obliged to notify Veton without delay and at the latest within 8 days of any inaccuracies in the information provided or stated in relation to the Agreement.

  7. Consumers

    Where the Buyer is a consumer within the meaning of the Belgian Code of Economic Law, the following applies by way of derogation from Article 9.3, in accordance with Articles XIX.2 to XIX.4 of that Code. In case of non-payment on the due date, Veton will first send a reminder free of charge. The consumer then has a period of 14 calendar days to pay. That period starts on the day after an electronic reminder is sent, or on the third working day after a paper reminder is sent.

    If payment is not made within that period, the following shall be due by operation of law from the day after its expiry: (a) interest on the outstanding amount at the reference interest rate referred to in Article 5, second paragraph, of the Belgian Act of 2 August 2002 on combating late payment in commercial transactions, increased by 8 percentage points; and (b) a lump-sum compensation of EUR 20 for an outstanding amount of up to and including EUR 150; of EUR 30 plus 10% of the portion between EUR 150.01 and EUR 500, for an outstanding amount between EUR 150.01 and EUR 500; and of EUR 65 plus 5% of the portion above EUR 500, up to a maximum of EUR 2,000, for an outstanding amount above EUR 500. No other costs will be charged to the consumer.

    If Veton fails to pay in time an amount it owes to the consumer, it shall owe the same interest and the same lump-sum compensation under the same conditions.

Article 10: Retention of Title and Transfer of Risk

  1. Ownership of the goods remains with Veton until full payment is received. Before ownership transfer, the buyer may not sell, convert, transfer, or encumber the goods.

  2. The goods only become immovable property after full and proper payment.

  3. The risk of damage, destruction, or loss transfers to the buyer upon delivery. Refusal to accept undamaged goods properly delivered results in costs borne by the buyer.

Article 11: Default and Express Termination Clause

  1. In case of contractual breach, bankruptcy, or (application for) judicial reorganization by the buyer, Veton may terminate the Agreement or suspend its obligations without notice or court intervention and without owing compensation.

Article 12: Damages upon Termination

  1. Upon full or partial termination of the Agreement by either party, 30% of the agreed price is due as compensation by law, without notice.

  2. Veton reserves the right to claim additional damages exceeding this 30% in accordance with Article 1149 of the Civil Code.

Article 13: Force majeure

  1. Neither party is liable in the event of force majeure as defined in Article 1.5.

  2. The invoking party must inform the other party immediately in writing.

  3. If the force majeure lasts more than 6 months, the Agreement may be terminated.

Article 14: Intellectual Property

  1. All intellectual property rights to the goods remain with Veton or its licensors.

Article 15: Disputes

  1. Only the courts of Antwerp, division Antwerp, have jurisdiction.

  2. All agreements are governed exclusively by Belgian law.

Article 16: Right of Withdrawal and Returns

  1. Only products purchased via the webshop « ili.veton.be » are eligible for return under the right of withdrawal.

  2. The buyer has 14 calendar days from receipt of the goods to withdraw the purchase.

  3. Goods must be returned at the buyer’s expense in original, undamaged condition and packaging to:
    Veton BV, Boomsesteenweg 78 / 10, 2630 Aartselaar, Belgium.

  4. Return requests are submitted via the « Orders & Invoices » page on the website or by emailing returns@veton.be.

  5. Refunds are issued only after receipt and inspection of the returned goods.

  6. Damaged or incomplete goods will not be refunded.

Article 17: Return of Charging Stations

  1. Charging stations are sold through professional channels (portal, email, phone, etc.).

  2. They are not subject to the right of withdrawal.

  3. Veton may only agree to a return if the charging station:

    • Has not been installed,

    • Is in original, undamaged condition and packaging, and

    • Upon prior written approval from Veton.

    • Returns are always at the buyer’s cost and risk.

    • Veton reserves the right to refuse returns of charging stations without prior written approval.