5 year on-site support FAQ

Five years of on-site support, included. A Veton® charger is built to be opened, inspected and serviced at the installation address. Separate components. Outdoor-grade materials. Electronics indoors in their own enclosure. The pillar stays in the ground, the paving stays intact, and only the part that needs attention is touched.

Why on-site support is possible

• Separate components. A technician services the part that needs attention, not the whole charger.
• Electronics indoors. The control electronics sit in their own enclosure inside the building, away from rain and condensation.
• Built for outside. Materials and tolerances are selected for real Belgian winters and summers, not indoor-bench conditions.
• Outdoor-grade materials. Self-healing Magnelis steel as the structural housing across the range, with teak, Belgian blue natural stone or Carrara marble available as finishes on every charger except the regular Wall.
• Accessible by design. The charger opens for inspection and replacement without dismounting the installation.

What does 5 year on-site support cover?

Diagnosis, parts and on-site labour for charging hardware faults under normal use, for five years from installation. The work happens at the installation address. The charger stays in the ground. Specific terms, exclusions and response windows are confirmed at the time of order.

How is on-site support different from a typical “send back” warranty?

A return-to-factory warranty means the charger has to be dismounted, packed and shipped before any repair starts. For an outdoor installation, that means broken paving, disturbed planting and weeks of visible downtime. On-site support is different. The installation stays in place. Only the relevant component is serviced or replaced.

Why is on-site support different from remote support?

Remote support handles software, platform and connectivity issues from our side. Outdoor hardware sometimes needs hands on it. On-site support covers the cases that involve connectors, moisture ingress, impact, power supply or environmental exposure.

Why do separate components matter?

Because a technician can replace one part instead of the whole charger. A sealed unit forces a full swap for a small fault. A serviceable architecture does not.

Why does this matter for architectural projects?

For an architectural property, the charger has to keep working without disturbing what is around it. On-site service protects three things at once. The uptime of the charger. The condition of the surrounding paving, planting and facade. The investment in the exterior as a whole.

Last updated: 1 July 2026